The goal of the diploma in customer service management is to prepare learners for careers in customer service by enhancing their experience, knowledge, and skills to perform work effectively in a customer service capacity.
Those who regularly engage with clients as part of their professional duties are the target audience for this customer service diploma course. The online customer service certification offers well-known phrases for customer service as well as contemporary methods and platforms, like online services and social media.
This qualification is suitable for learners aged pre-16 and above. Learners must have a relevant position to meet the practical requirements of this course. Rhythmic Skills do not set any other entry requirements but colleges and other training providers may have their own guidelines.
Units | Mandatory Units | Level |
Unit 1 | Understand Employer Organisations | 2 |
Unit 2 | Develop Working Relationships with Colleagues | 2 |
Unit 3 | Manage Personal Performance and Development | 2 |
Unit 4 | Understand Customers | 2 |
Unit 5 | Develop customer relationships | 2 |
Unit 6 | Communicate with Customers in Writing | 2 |
Unit 7 | Principles of Customer Service | 2 |
Unit 8 | Deliver Customer Service | 2 |
Unit 9 | Resolve Customer Service Problems | 2 |
Unit 10 | Support Customer Service Improvements | 2 |
Unit 11 | Provide Post-transaction Customer Service | 2 |
Unit 12 | Negotiate in a Business Environment | 2 |
Rhythmic Skills will provide support to Learners:
Students who successfully complete the program will be awarded Level 2 Diploma in Customer Service by an Ofqual regulated awarding body, United Kingdom.
Level 2 Diploma in Customer Service – £ 800
Easy Monthly Instalment plan starting from – £ 250
This comprehensive Level 2 Certificate in Customer Service helps students improve their employment profile. After passing this authorised online course, students can move on to the following certifications:
Depending on your region and area of study, this certification will open up the following opportunities for you:
Level 1 Certificate in Business Administration
Level | 2 |
Duration | 3 Months (Fast Track) 6 Months (Normal Track) |
Delivery | Online |
Mode of Study: (Online & Blended) | |
Option 1: Full Payment | |
Fee (Actual) | £ 800 |
Fee (discounted) | £ 600 |
Option 2: Instalment Plan | |
Installment Plan: | Installment Fee: 800 £ 200 deposit Payment &3 monthly installments of £ 200 |