This course is designed for students who are currently working in the customer service industry and targets such students.
This Certificate in Customer Service intends to aid learners in developing their knowledge of customer service and give learners a fundamental grasp of handling daily encounters with customers tactfully, respectfully, effectively, and with a quality-focused mindset.
The principles that support outstanding customer care will be taught to you, along with how to ensure the delivery of excellent customer service, develop your communication skills to strengthen relationships and interactions with customers and colleagues, and develop and maintain key transferable skills applicable in a variety of industries and sectors.
This qualification is suitable for learners aged pre-16 and above. Rhythmic Skills do not set any other entry requirements but colleges and other training providers may have their own guidelines.
Units | Mandatory Units | Level | Credit |
Unit 1 | Communicate effectively with customers | 2 | 2 |
Unit 2 | Communicate using customer service language | 2 | 5 |
Unit 3 | Follow the rules to deliver customer service | 2 | 3 |
Unit 4 | Deliver customer service using service partnerships | 2 | 2 |
Unit 5 | Resolve customer service problems | 2 | 3 |
Unit 6 | Support customer service improvements | 2 | 3 |
Rhythmic Skills will provide support to Learners:
Students who successfully complete the program will be awarded Level 2 Certificate in Customer Service by an Ofqual-regulated awarding body, United Kingdom.
Level 2 Certificate in Customer Service – £ 600
Easy Monthly Instalment plan starting from – £ 200
This comprehensive Level 2 Certificate in Customer Service helps students improve their employment profile. After passing this authorised online course, students can move on to the following certifications:
Depending on your region and area of study, this certification will open up the following opportunities for you:
Level 1 Certificate in Business Administration
Level | 2 |
Duration | 1.5 Months (Fast Track) 3 Months (Normal Track) |
Delivery | Online or Blended Learning |
Mode of Study: (Online & Blended) | |
Option 1: Full Payment | |
Fee (Actual) | £ 800 |
Fee (discounted) | £ 600 |
Option 2: Instalment Plan | |
Installment Plan: | Installment Fee: 800 £ 200 deposit Payment &3 monthly installments of £ 200 |