This Level 1 Customer Service Certificate is designed to train those who frequently interact with consumers or who aspire to interact with customers as part of their job responsibilities. With the help of this certificate in customer service, you will be equipped with the fundamental knowledge and abilities required to support the delivery of customer service.
Additionally, through this programme, students can acquire a certification as a certified customer service specialist, demonstrating their ability to work with a variety of clientele and perform well in a customer service setting. The goal of this online customer service credential is to educate students and support their career development in the customer service sector.
Units | Mandatory Units | Level | Credit |
Unit 1 | Understand Working in a Customer Service Environment | 2 | 2 |
Unit 2 | Communication in Customer Service | 2 | 5 |
Unit 3 | Principles of Personal Performance and Development | 2 | 3 |
Unit 4 | Principles of Working in a Business Environment | 2 | 2 |
Unit 5 | Work with Others in a Business Environment | 2 | 3 |
Unit 6 | Communicate with Customers in Writing | 2 | 3 |
Unit 7 | Process Information about Customers | 2 | 4 |
Unit 8 | Meeting Customers’ After-Sales Needs | 2 | 1 |
Rhythmic Skills will provide support to Learners:
Students who successfully complete the program will be awarded Level 1 Certificate in Customer Service by an Ofqual regulated awarding body, United Kingdom.
Level 1 Certificate in Customer Service – £ 500
Easy Monthly Instalment plan starting from – £ 175
The Level 1 Certificate in Customer Service assists students in improving their professional profiles and paves the way for further study in subjects like the Level 2 Principles of Customer Service.
After successfully completing this recognised online course, students will receive a certificate in customer service training, which allows them to move forward with the following certifications:
Level 1 Certificate in Business Administration
Level | 2 |
Duration | 1.5 Months (Fast Track) 3 Months (Normal Track) |
Delivery | Online or Blended Learning |
Mode of Study: (Online & Blended) | |
Option 1: Full Payment | |
Fee (Actual) | £ 700 |
Fee (discounted) | £ 500 |
Option 2: Instalment Plan | |
Installment Plan: | Installment Fee: 700 £ 175 deposit Payment &3 monthly installments of £ 175 |