Level 2 Diploma in Customer Service
The goal of the diploma in customer service management is to prepare learners for careers in customer service by enhancing their experience, knowledge, and skills to perform work effectively in a customer service capacity.
Those who regularly engage with clients as part of their professional duties are the target audience for this customer service diploma course. The online customer service certification offers well-known phrases for customer service as well as contemporary methods and platforms, like online services and social media.
Course Details
Qualification Reference
601/368/93
Level
2
Duration
- 3 Months (Fast Track)
- 6 Months (Normal Track)
Fees
- One-off fee £600
- Interest free payment plan: £200 deposit, followed by 3 monthly payments of £200. Total: £800
Delivery
Online or Blended Learning
Entry Requirements
This qualification is suitable for learners aged pre-16 and above. Learners must have a relevant position to meet the practical requirements of this course. Rhythmic Skills do not set any other entry requirements but colleges and other training providers may have their own guidelines.
Qualification Details
- Qualification Title: Level 2 Diploma in Customer Service
- Duration: 6 months
- Modes of Study: Online learning / Blended
- Assessment: It will be assessed by your tutor or assessor using a range of methods. This could include direct observation in the workplace, a portfolio of evidence, written assignments or a task (No Exams)
- Awarding Body: ICQ
Course Content
Mandatory Units
- Unit 1: Understand Employer Organisations (2 credits)
- Unit 2: Develop Working Relationships with Colleagues (2 credits)
- Unit 3: Manage Personal Performance and Development (2 credits)
- Unit 4: Understand Customers (2 credits)
- Unit 5: Develop Customer Relationships (2 credits)
- Unit 6: Communicate with Customers in Writing (2 credits)
- Unit 7: Principles of Customer Service (2 credits)
- Unit 8: Deliver Customer Service (2 credits)
- Unit 9: Resolve Customer Service Problems (2 credits)
- Unit 10: Support Customer Service Improvements (2 credits)
- Unit 11: Provide Post-Transaction Customer Service (2 credits)
- Unit 12: Negotiate in a Business Environment (2 credits
Study Support
Rhythmic Skills will provide support to Learners:
- Access all course materials, including online modules and written assignments.
- Gain Teacher support
- Access Rhythmic Skills online portal (24/7 access to our user-friendly learning portal)
- Acquire Assignments briefing
- Receive excellent quality study notes.
- Obtain Assignment marking and feedback.
- Access Free Online Library.
- Receive Dedicated customer support via chat, telephone, and email (Monday to Friday)
- Gain Full support until the completion of the course
Career Opportunity
Depending on your region and area of study, this certification will open up the following opportunities for you:
- Customer Service Assistant
- Business Centre Agent
- Customer Service Representative
- Receptionist
- Customer Support Officer
- Retail Sales Assistant
Progression Pathway
This comprehensive Level 2 Certificate in Customer Service helps students improve their employment profile. After passing this authorised online course, students can move on to the following certifications:
- Level 2 Diploma in Business Administration
- Level 3 Diploma in Business administration
- Level 3 Diploma in Customer Services (RQF)
- Level 3 Diploma in Skills for Business
