Level 2 Certificate in Customer Service
The iCQ Level 2 Customer Service Certificate is designed for students who are currently working in the customer service industry and targets such students.
This Certificate in Customer Service intends to aid learners in developing their knowledge of customer service and give learners a fundamental grasp of handling daily encounters with customers tactfully, respectfully, effectively, and with a quality-focused mindset. The principles that support outstanding customer care will be taught to you, along with how to ensure the delivery of excellent customer service, develop your communication skills to strengthen relationships and interactions with customers and colleagues, and develop and maintain key transferable skills applicable in a variety of industries and sectors.
Course Details
Qualification Reference
600/3423/3
Level
2
Duration
- 1.5 Months (Fast Track)
- 3 Months (Normal Track)
Fees
- One-off fee £600
- Interest free payment plan: £200 deposit, followed by 3 monthly payments of £200. Total: £800
Delivery
Online or Blended Learning
Entry Requirements
- This qualification is suitable for learners aged pre-16 and above. Rhythmic Skills do not set any other entry requirements but colleges and other training providers may have their own guidelines.
Qualification Details
- Qualification Title: Level 2 Certificate in Customer Service
- Duration: 3 months
- Modes of Study: Online learning / Blended
- Assessment: Based on only Assignments (No Exams)
- Awarding Body: ICQ
Course Content
Mandatory Units
- Unit 1: Communicate effectively with customers (2 credits)
- Unit 2: Communicate using customer service language (5 credits)
- Unit 3: Follow the rules to deliver customer service (3 credits)
- Unit 4: Deliver customer service using service partnerships (2 credits)
- Unit 5: Resolve customer service problems (3 credits)
- Unit 6: Support customer service improvements (3 credits)
Study Support
Rhythmic Skills will provide support to Learners:
- Access all course materials, including online modules and written assignments.
- Gain Teacher support
- Access Rhythmic Skills online portal (24/7 access to our user-friendly learning portal)
- Acquire Assignments briefing
- Receive excellent quality study notes.
- Obtain Assignment marking and feedback.
- Access Free Online Library.
- Receive Dedicated customer support via chat, telephone, and email (Monday to Friday)
- Gain Full support until the completion of the course
Career Opportunity
Depending on your region and area of study, this certification will open up the following opportunities for you:
- Customer Service Assistant
- Business Centre Agent
- Customer Service Representative
- Receptionist
- Customer Support Officer
- Retail Sales Assistant
Progression Pathway
This comprehensive Level 2 Certificate in Customer Service helps students improve their employment profile. After passing this authorised online course, students can move on to the following certifications:
- Level 2 Diploma in Business Administration
- Level 3 Diploma in Business administration
- Level 3 Diploma in Customer Services (RQF)
- Level 3 Diploma in Skills for Business
