Level 1 Certificate in Customer Service
The iCQ Level 1 Customer Service Certificate is designed to train those who frequently interact with consumers or who aspire to interact with customers as part of their job responsibilities. With the help of this certificate in customer service, you will be equipped with the fundamental knowledge and abilities required to support the delivery of customer service.
Additionally, through this programme, students can acquire a certification as a certified customer service specialist, demonstrating their ability to work with a variety of clientele and perform well in a customer service setting. The goal of this online customer service credential is to educate students and support their career development in the customer service sector.
Course Details
Qualification Reference
601/3738/1
Level
1
Duration
- 1.5 Months (Fast Track)
- 3 Months (Normal Track)
Fees
- One-off fee £500
- Interest free payment plan: £175 deposit, followed by 3 monthly payments of £175. Total: £700
Delivery
Online or Blended Learning
Entry Requirements
- This qualification is suitable for learners aged pre-16 and above. Rhythmic Skills do not set any other entry requirements but colleges and other training providers may have their own guidelines.
Qualification Details
- Qualification Title: Level 1 Certificate in Customer Service
- Duration: 3 months
- Modes of Study: Online learning / Blended
- Assessment: It will be assessed by your tutor or assessor using a range of methods. This could include direct observation in the workplace, a portfolio of evidence, written assignments or a task (No Exams)
- Awarding Body: ICQ
Course Content
Mandatory Units
- Unit 1: Understand Working in a Customer Service Environment (Credit: 2)
- Unit 2: Communication in Customer Service (Credit: 5)
- Unit 3: Principles of Personal Performance and Development (Credit: 3)
- Unit 4: Principles of Working in a Business Environment (Credit: 2)
- Unit 5: Work with Others in a Business Environment (Credit: 3)
- Unit 6: Communicate with Customers in Writing (Credit: 3)
- Unit 7: Process Information about Customers (Credit: 4)
- Unit 8: Meeting Customers’ After-Sales Needs (Credit: 1)
Study Support
The Level 1 Certificate in Customer Service assists students in improving their professional profiles and paves the way for further study in subjects like the Level 2 Principles of Customer Service.
After successfully completing this recognised online course, students will receive a certificate in customer service training, which allows them to move forward with the following certifications:
- Level 2 Certificate in Customer Service
- Level 2 Diploma in Business Administration
- Level 3 Diploma in Business Administration
- Level 3 Diploma in Customer Services (RQF)
- Level 2 NVQ Diploma in Business Improvement Techniques (RQF)
- NCFE Level 2 Diploma in Skills for Business
Career Opportunity
- Students who wish to develop skills and qualities valued by the industry.
- Individuals who want to prepare themselves for a better career opportunity.
- Individuals who wish to obtain an education at a higher level.
- Your chances in the business world will improve with this qualification, which will also support your pursuit of higher education.
Progression Pathway
The Level 1 Certificate in Customer Service assists students in improving their professional profiles and paves the way for further study in subjects like the Level 2 Principles of Customer Service.
After successfully completing this recognised online course, students will receive a certificate in customer service training, which allows them to move forward with the following certifications:
- Level 2 Certificate in Customer Service
- Level 2 Diploma in Business Administration
- Level 3 Diploma in Business Administration
- Level 3 Diploma in Customer Services (RQF)
- Level 2 NVQ Diploma in Business Improvement Techniques (RQF)
- NCFE Level 2 Diploma in Skills for Business
